Crescent Garden Web Store Shipping Policy

How much is shipping to USA and Canada?

Shipping is free for orders over USD 49. Orders below USD 49 will incur a USD 14.99 shipping fee.

When will my order ship out?

Once you place your order our team will start processing immediately. Orders are shipped Monday through Friday. We do not ship on national or local holidays.

How long is delivery within Continental USA?

Delivery within the continental United States is between 4-10 working days.

How long is delivery to Canada?

Shipping to Canada may take 5-10 days for delivery.

When do I receive the tracking number?

You will receive shipment confirmation with tracking number as soon as the order ships from our warehouse.

What is the Ship Method used?

We use premium carriers, like FedEx and UPS, to ship most orders. However, depending on the order size, we may also use freight delivery services. Read more about Oversized Shipping here.

Do you offer Expedited shipping?

We do not offer expedited shipping on the website however you can reach out to us if you require something special and we can try and accomodate.  There may be additional charges associated with the request.  Reach out to us at: customerservice@crescentgarden.com.

Changes to Ship Address?

All orders are shipped to the address provided by the customer at checkout.  If you need to make a change to a shipping/delivery address, contact customerservice@crescentgarden.com immediately. We are not responsible for packages delivered to incorrect addresses.

Do you ship internationally?

Our shipping policy only accomodates shipments within the continental US and Canada. However if you require shipping to  U.S. territories, Alaska, or Hawaii reach out to us for a quote. 

If you are in the European Union, you can shop from our German website: www.crescentgarden.de

If you have any questions about our shipping methods or your order, please contact us at customerservice@crescentgarden.com